About the Company
Teleperformance is a global leader in digitally integrated business services, specializing in customer experience management. We are a team of passionate individuals dedicated to delivering exceptional support and building lasting relationships between brands and their customers. With operations in over 88 countries, we empower our employees to thrive in a dynamic, inclusive, and innovative environment.
Job Description
We are seeking a highly motivated and customer-centric Virtual Customer Relationship Assistant to join our remote team. In this role, you will be the primary point of contact for our clients’ customers, providing outstanding support, resolving inquiries, and ensuring a positive brand experience. This is an exciting opportunity to work from home, contributing to a global leader in customer interaction solutions.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information about products or services and guide customers through solutions.
- Resolve customer complaints and issues with empathy and efficiency, escalating when necessary.
- Maintain detailed records of customer interactions and transactions.
- Identify and report potential system issues or trends in customer feedback.
- Collaborate with internal teams to improve customer satisfaction and service delivery.
- Adhere to company policies and procedures regarding customer service.
- Proactively identify opportunities to enhance the customer experience.
Required Skills
- Excellent verbal and written communication skills in Portuguese.
- Strong active listening and problem-solving abilities.
- Proficiency with common computer applications and ability to learn new software quickly.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a quiet, dedicated workspace.
- Customer-focused mindset with a positive and empathetic attitude.
Preferred Qualifications
- Previous experience in a customer service or call center role (at least 6 months).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Proficiency in English or Spanish is a plus.
- Experience working in a remote capacity.
Perks & Benefits
- Competitive monthly salary
- Performance-based bonuses
- Comprehensive health and dental benefits
- Flexible work schedule
- Opportunities for career growth and professional development
- Employee assistance program
- Access to a global network of colleagues and training resources