About the Company
Casino del Sol is a premier AAA Four Diamond rated destination resort, nestled in the saguaro-studded Sonoran Desert. Owned and operated by the Pascua Yaqui Tribe, we offer an unparalleled blend of luxury accommodation, exciting gaming, world-class entertainment, exquisite dining, and championship golf. Our commitment is to provide an unforgettable experience for every guest, driven by exceptional service and a vibrant atmosphere.
Job Description
We are seeking an enthusiastic and highly personable VIP Host to join our dedicated team. The VIP Host will be responsible for building and maintaining strong relationships with our most valued guests, ensuring they receive a superior level of service and a personalized experience. This role is crucial in fostering loyalty, driving repeat business, and enhancing the overall guest satisfaction at Casino del Sol.
Key Responsibilities
- Cultivate and maintain strong relationships with VIP guests through proactive engagement and personalized service.
- Act as a primary point of contact for VIPs, anticipating their needs and fulfilling requests promptly and efficiently.
- Welcome and greet VIP guests upon arrival, assisting with check-ins, reservations, and special arrangements.
- Manage guest complaints and issues with professionalism and discretion, ensuring satisfactory resolution.
- Coordinate VIP events, promotions, and special amenities to enhance the guest experience.
- Identify and recruit new potential VIP guests, promoting the benefits of our loyalty programs.
- Monitor guest play and activities, reporting relevant information to management.
- Maintain a comprehensive knowledge of all casino promotions, events, and resort amenities.
- Ensure compliance with all gaming regulations and company policies.
Required Skills
- Minimum 2 years of experience in a high-volume hospitality, casino, or luxury client service environment.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proven ability to build and maintain strong relationships with high-net-worth individuals.
- Strong organizational skills and attention to detail.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Proficiency in Microsoft Office Suite and guest management systems.
- High school diploma or equivalent.
Preferred Qualifications
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Fluency in Spanish or other languages.
- Prior experience as a VIP Host or Executive Host in a casino resort.
- Extensive knowledge of casino operations and gaming regulations.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holiday pay.
- Employee discounts on resort amenities, dining, and entertainment.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.